Customer Services Coordinator

Our international client based in Bracknell; Berkshire requires a Customer Service Coordinatorto join their busy team.

The position is a multifaceted role and the successful applicant’s daily participation in all activities will contribute to achieving departmental and business objectives - along with Customer satisfaction.

Our client is looking for a warm and friendly personality who really enjoys working with Customers to provide enthusiastic and high-quality service.

Working within the Customer Services team, you will ensure that exceptional levels of customer satisfaction are provided through the achievement of service targets.

Responsibilities:

• Processing of customer applications.
• Validation of agreement documentation.
• Building and maintaining strong relationships.
• Providing advice and expertise to the Network.
• Handling customer phone calls and written inquiries in a professional manner
• Making amendments to our customers ' finance agreements.
• Allocating manually paid monies to customers’ agreements accurately.
• Processing customer complaints to a compliant high standard.
• MS Office Suite and SAP

Qualifications, skills, and experience required:

• Experience in a customer service environment.
• Preferably enjoys working in a high-pressure call centre.
• Great communicator with the ability to build relationships with customers and colleagues.
• First-class organizational skills with a strong ability to multitask.
• Conscientious self-starter who makes sure that objectives are achieved
• Quality conscious with an eye for detail

Monday to Friday, you will also be required to work Saturdays too.
Shift Pattern: 8am-4pm, 9am-5pm and 10am-6pm on a 35 hours per week.