Customer Services Assistant

Customer Services Assistant

Location: Yate, Bristol

Salary: depending on experience

Job type: Full-time, permanent (37.5 hours per week, Monday-Friday)

Our client is a Bristol based wholesale company, and they are currently seeking a Full Time, Permanent, Customer Services / Telesales Assistant to join their friendly sales team based in Yate, Bristol.

Don’t have previous sales experience Don’t worry their friendly sales / customer support team are happy to offer training and support to help you develop in the role.

Benefits:

• 20 days holiday + bank Holidays, increasing to 25 days with length of service
• Workplace Pension Scheme
• Life Assurance Scheme – enrolment from day 1 of employment
• Income Protection Scheme – enrolment from day 1 of employment
• Access to Employee Health Assured Program (EAP)
• Staff discount on company goods
• Free onsite car parking and covered bicycle rack
• Free annual eye test
• Great sales incentive rewards including High Street Vouchers
• Free food taster days

Our client is one of the largest independent foodservice companies in the South West. They supply a full range of frozen, chilled and ambient foods together with an extensive range of non-food catering products.

The role:

This position will suit someone who is enthusiastic, helpful, and ideally has experience of working in customer service or sales roles and likes to work part as a team. However, they will also accept applications from candidates looking for their first sales role, plenty of training and support will be offered by their friendly sales / customer support team.

Responsibilities will include but are not limited to:

• Handling of outbound and inbound customer calls
• Order capture, ensuring products are keyed accurately
• Liaising with colleagues across the business to resolve issues and answer customer queries
• Providing customers with up-to-date product information
• Building customer relationships
• Working alongside the field sales team to co-manage customer accounts and communicate customer information
• Gaining an awareness of competitor activity
• Promoting new products through positive customer relations and product knowledge
• Delivering on sales targets through effective up selling, cross selling and maintaining of existing product range purchased
• Effective use of questioning to identify opportunities and match suitable products to customers
• Working within company GP margin guidelines

The person:

A Customer Services Assistant will be expected to have the following skills and attributes:

• Proven experience of working in a sales or customer service role is desirable, however they are happy to hear from applicants that are looking for their first sales role
• Computer literate and able to learn new systems quickly
• Good level of numeracy and English literacy skills
• Excellent verbal and written communication skills
• Friendly, helpful, disposition with excellent customer service skills
• Target driven
• Great attention to detail
• Highly organised with the ability to work under pressure and to deadlines remaining calm in challenging situations
• Comfortable making and answering telephone calls with a professional and friendly telephone manner
• Ability to work in a team as well as individually
• Self-motivated with good time management skills
• A positive attitude, a willingness to learn and a desire to show initiative

All applicants must provide proof of eligibility to work in the UK.

Our client is an equal opportunity employer, dedicated to a policy of non discrimination.

Only successful applicants will receive a response.