Customer Services Advisor

We are currently recruiting for a Customer Service Advisor to join our clients team in St Albans. Due to the rapid growth of their payroll solution the team is having to expand. They have an exciting customer service strategy where you will contribute to a high level of customer satisfaction to meet our objectives.

• You will be professional and confident dealing with calls as our first point of contact, you will be able to work collaboratively with your colleagues across other departments to address problems and work towards a solution.
• You will receive queries across several different areas from repairs, payment of rents, complaints and reporting of ASB etc and you will be comfortable managing these calls from inception through to completion.
• You will be passionate about delivering outstanding customer satisfaction and be able to demonstrate a level of empathy enabling you to relate to our residents when managing their queries.

To be successful, you will have worked in a customer service environment before, it is a bonus if it is within a finance/payroll setting although we are more than happy to receive applications from different industries. You will have excellent verbal and written communication skills and be comfortable working with MS Office.

You will have a 'can-do’ attitude working professionally with others enhancing the overall customer experience.

If this sounds like you, we would love to hear from you!

We expect all candidates to display our HEART values: Hungry, Embrace, Accountable, Respect and Together. More information is on the job description.