We're seeking an experienced Team Manager who ideally has experience of managing a multi-disciplined team (sales, service including technical would be hugely desired) above all you must be an influential leader and have experience of working within a contact centre environment. This is a great opportunity to work for a house hold name with a fantastic brand and reputation. About the Role: Manage team effectively ensuring perfo...
We are currently recruiting for a number of Call Centre Team Leaders to manage teams of Customer Sales Enquiry Agents on behalf of our client based in the city centre of Manchester. Basic starting salary of £23,000 - £25,000 per anum plus bonus. Hours of work will be 35 hours per week working 5 days out of 7 on a rota basis. Scheduled shifts will be between the hours of: Monday - Friday: 8am-8pm Saturday: 9am-6...
Are you an experienced Customer Service Team Leader want to work for a market leading web advertising company based in Oxford Reporting to the Customer Service Manager, the Customer Service Team Leader is responsible for the day to day management of one of the teams within the Customer Operations department. You will work closely with all departments across the company to ensure that your team offer excellent customer service, whils...
Salary: £18k - £23k per annum + bonuses Job Type: Permanent, full time, Monday to Friday, 9.00am - 6.00pm. Location: Based at our Head Office, South Manchester, M22 4SY The Role This is the ideal role for manager looking for a new challenge with a company offering genuine career progression and excellent development prospects. We are looking for a dynamic, experienc...
Our highly successful and every growing client in Bicester is currently looking for a Customer Service Supervisor to assist in the supervision of their team of around 20 Customer Service Advisors who will provide excellent customer service, ensuring that customer orders accurately reflect their requirements and that the highest levels of customer service are maintained. Emphasis is also to implement improved and more efficient customer cost...
Organisation Description I have a permanent vacancy for a Senior Team Leader to provide leadership, guidance and support to a team of approximately 4 Team Leaders. The role holder will take overall responsibility for ensuring the team deliver the business objectives in an efficient and professional manner. A background in financial services would be desirable for this position. <br ...
Team Leader: Customer Complaints Manchester £24-26,000 + Pension + Benefits Our client is currently in the process of building a dedicated Customer Complaints team within their Customer Service Centre and we are looking for a Team Leader to head up this team and create a professional culture of complaints management and resolution. Reporting into the Head of Customer Services, thi...
Organisation Description My client is a highly successful funeral directors, based in the heart of East London, who after many years of experience, are looking to expand. My client is offering extensive training in how to organise a funeral, and is looking for a driven, ambitious and resilient candidate with proven people management experience to join their team. Job Description <br /...
Organisation Description Our client based in Summertown are looking to recruit a senior customer service person to work as a Team Leader for one of their customer service teams. Reporting in to the Customer Service Manager you will be responsible for a range of duties including the following: Job Description Team leadership: Providing motivation, inspiration, development ...
The main resposbilities of this role will be to lead, motivate and monitor the Customer Services Team to ensure optimum performance. Assisting the Customer Service Team with managing the customers expectations of 1st time resolution. Your main responsibilities will be to motivate and coach a team to meet and exceed targets, objectives and service level agreements. Conduct training, assessments and call monitoring <p...
A Gosforth based company that operates managed service centres in the EMEA region on behalf of the client portfolio, including many of the world’s largest banks and building societies is seeking a Collections Team Manager to join their team. Your role is to manage, lead and motivate a team of Customer Services Customer Advisors and Senior Advisors responsible for handling all contact centre activities in line with client requirements. <br ...
Organisation Description We are looking for someone to join an exciting company and assist the Customer Services Manager in overseeing the Customer Services team. A great opportunity for an experienced team leader/supervisor to learn a new industry or for a senior team member who has taken on additional responsibilities in the past to progress their career. After successfully completing probatio...
Customer Service Team Leader, Sunbury Surrey Job Purpose To lead, motivate and monitor the team to ensure optimum performance. Assist the Customer Service team in managing the customer relationship regarding processing orders, enquiries, complaints and policies. Ensure all team members are fully trained and have adequate knowledge and skills to perform their duties and be able to offer their customer a 1st time resolution.</p...
37 jobs matching this search were posted in the last week
Customer Services Team Leader Location: Birmingham Salary: 19k About us The BES Customer Service team is a very new team with roles and responsibilities still being defined. This is an opportunity for forward thinking individuals to help create the template for how the service will be delivered, not just for our partnership with Birmingham City Council, but for futu...
We are currently recruiting for a Customer Service Team Leader to join our Customer Operations team on a temporary basis for up to 12 months. Salary is up to £23,000 DOE. Job Description: Lead, support and motivate a team of representatives in delivering outstanding customer service through both telephony and administration interactions Embrace ownership of your personal and team targets, doi...
Contact Centre Partners are pleased to be working with a dynamic, forward thinking business that is currently expanding its call centre. As the Call Centre Team Leader you manage a team of 10-12 Advisors all delivering an excellent customer service and experience, through both sales and service. The Call Centre Team Leader will be responsible for the coaching and development of its workforce force through 1 2 1's, PDP's, Call Coaching and M...
We are currently seeking an experienced Insurance Team Leader to join an expanding Peterborough based team. You will be responsible for a brand new team who will be conducting the sales and servicing of motor insurance policies. The team will sell and service these policies with existing and lapsed customers and will conduct all administration duties throughout the process. The Team Leader will be responsible for monitoring service l...
Purpose Working as the on-site team Supervisor to ensure all operational requirements and service level agreements are met through all aspects of the security and Parking contract ensuring quality standards and contractual requirements are maintained and the ensuring the Financial performance of the contract achieves and exceeds our Client expectations Main Duties and Responsibilities To assist the contract ma...
24hr Call Centre Team Leader Job title: Shift Team Leader Job type: Permanent Location: Hertfordshire and Middlesex My client, a 24 hour call centre based in Hertfordshire are currently recruiting team leaders to work day shifts and night shifts leading a team of 10 – 15 call agents. As a Team Leader, you will be responsible for managing a team of Customer Service Advisors you will be responsible for ensur...
We are currently seeking an experienced Insurance Team Leader to join an expanding Peterborough based team. You will be responsible for a brand new team who will be conducting the sales and servicing of motor insurance policies. The team will sell and service these policies with existing and lapsed customers and will conduct all administration duties throughout the process. The Team Leader will be responsible for monitoring service l...
Role: Customer Service Team Leader Salary: £20,000pa Bonus: 15% (£3,000pa) Our client is now seeking 4 team leaders / contact centre team leaders to join their vibrant contact centre in Bolton. This is a purely inbound environment where existing customers call the contact centre and the teams answer their queries in a courteous and professional manner. The role of t...
TITLE: SENIOR Project Team Manager SALARY : £35000-£40000 LOCATION: London SECTOR: Translation Services sector with a client base covering law firms, accountancy companies and technology firms. The company is global. THE ROLE: A "people management" role To manage, supervise and motivate a team of 10-15 Translation Project Managers who themselves oversee the running of mult...
Team Leader / Coach £21k-£25k We are looking for an inspirational, self-motivated and energetic team leader to manage a Customer Service and Sales Support department. You will be responsible for maximising team performance, ensuring individuals receive feedback, support and coaching to meet and exceed the agreed targets for income, cross selling and up selling. Ensure team productivity and efficiency th...
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Date: 6 days ago
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Andover, Hampshire
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£23,706 - £25,490 per annum, inc benefits, OTE
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6 applications
Our client, a leading UK employer in its market, is looking for a Call Centre Team Leader to join their contact centre based in Andover. You will be leading, coaching and motivating a successful inbound sales team to meet agreed sales targets. The ideal candidate will have proven experience of leading a team in a call centre as well as having the ability to be flexible, driven and determined. You will need to displa...
SITEL is an award-winning contact centre outsourcing provider that has been a leader in its field for over 25 years on an international basis. Sitel’s solutions span over 135 domestic, nearshore, and offshore centres in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. Our Stratford upon Avon site has been a prominent employer in the local markets for over 20 years and employs upwards of 500 staff that prov...
