Customer Service

This is an exciting opportunity for an ambitious candidate looking to start their career or looking for a change.

My client who are a successful Debt Recovery Agency are looking for an Customer Service Advisor to join their team - Previous experience in a collections environment would be an advantage but not essential as full training will be given.

Customer Service - Benefits Offered

• 28 days holiday
• Immediate start
• Weekly pay
• Full training provided
• Bonus offered - up to £6,000 per annum
• Lovely working environment

Customer Service - The Details

• Temp to perm
• £11.44ph - £12.00 DOE
• 9.00am - 5.00 pm Monday to Friday

Customer Service - Job Overview

As an Customer Service Advisor your duties will include;

• Manage a diary of accounts from a variety of clients.
• Contact debtors by the effective use of outbound telephone calls, letters, emails and SMS.
• Understand and respond to disputes, queries and/or complaints raised in order to achieve the best outcome for our clients.
• Act within industry's compliance and regulatory rules.
• Respond to debtor’s and client’s contact within agreed service standards.
• Negotiate payment plans or settlements in client’s best interest.
• Liaise with clients professionally.

Customer Service - Skills & Experience Required

• Confident telephone manner & ability to build rapport with customers
• Previous experience working to some sort of target would is beneficial but not essential
• Performance driven, keen to learn and develop

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.