Customer Service

REED Coventry Business Support are recruiting for Customer Support Advisor on behalf of our client who are a portal based data information provider. This role is to start ASAP on a 6 months FTC basis.

Customer Support - Coventry based organisation, offering hybrid working.  

35 hours per week – 9:00 – 17:00 (1 hours lunch) Monday – Friday

£21000PA

As part of the Customer Support team, you will play a vital part in supporting customers by providing service excellence.

This will include:

• Manning inbound queries via phone and email by being the customers first point of contact
• Distribute or respond to inbound communications to the relevant teams
• Resolve and answer questions or queries where possible
• CRM data entry and cleansing
• Sales support administration
• Processing administration

The key elements you will need is a strong phone/email experience, as you would be a core part of the Customer service team. The ideal candidate will also have customer service experience, IT proficiency and a good attitude to work.

Please click to apply !