Customer Service

Your new company
Large financial service company in Manchester.
Your new role
You will be handling calls from customers, dealing with a variety of queries and action accordingly. This will mainly be inbound calls from existing customers looking to update, amend policies or make payments. You will have access to confidential information and will need to ensure you are working in line with data protection and company policies.
You will need to cross-check customer details making sure files are kept updated and accurate, chasing for missing information or inconsistencies.
What you'll need to succeed
You will need previous customer service experience in a telephony based role and be customer driven. You will need to show experience in going above and beyond for customers and have excellent communication skills and a professional manner. It is crucial you have PC literacy and excellent attention to detail. Due to the nature of the role you will need to be flexible to assist with other teams in peak periods and be used to handling high volumes of calls.
What you'll get in return
Permanent job
Full time hours on a rotational shift pattern basis, Monday-Friday 8am-8pm, weekends 9am-6pm
Competitive salary and benefit package
Offices based in vibrant area of Manchester city centre
Team incentives and activities

What you need to do now

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