Customer Service

24-7 Recruitment is currently on a lookout for Air Export Customer Service for our Freight client based in Heathrow Airport, Hounslow with an immediate start.

*Please note a successful candidate will have Customer Service experience*

Shift and Pay rate:

• Monday - Friday
• 08:30-17:30
• £13.80 per hour

Job Description

As an Air Export Customer Service You will be responsible for performing an array of duties such as (including but not limited to):

• Managing ad-hoc & on demand customer engagement.
• Review, accept and process customer bookings (in line with station process & digital solutions)
• Assist customers with existing quotation/tariff queries.
• Handle customer requests with regard to various topics (engages with additional stakeholders where required)
• Take and handle any customer complaints; providing resolution where possible or delegates tasks to relevant functions whilst retaining overall responsibility until resolution is confirmed (service recovery).
• First point of contact for customers that require guidance in the initiation of a formal claim.
• Develop customer relationships and ensure that customer service levels within the station are maintained.
• Implementation of new business, supporting customers & colleagues, by providing guidance on the various processes that may be applicable using local knowledge.

About you:

Successful candidates will work full time hours. Minimum of 6-12 months Acts as customer facing front end to all customer service processes (front office tasks & actions).

Benefits of working for 24-7 recruitment

• Long term work - Opportunity to gain a full-time contract.
• Weekly Pay
• 28 days accrued annual leave per annum (inclusive of statutory holidays PAYE only)
• Access to online payslip portal
• Pension Scheme
• Free on-site car parking
• PPE Work wear provided.
• Colleague Recognition Rewards
• On-going assignments
• Dedicated account team
• Excellent training facilities on site
• Full time hours available
• Fixed Shifts
• Consistent shifts
• Great work / life balance
• On site facilities including canteen, parking, smoking area, prayer room.