Customer Service

Job Advert: Amazon Customer Service Representative (Fashion Company)

Summary of Responsibilities: As an Amazon Customer Service Representative for our fashion company, you’ll play a vital role in maintaining the service aspects of Capezio Amazon for both the UK and EU markets. Your responsibilities include ensuring smooth day-to-day operational functions, maintaining the product catalog, and delivering an exceptional front-end user experience. When issues arise, you’ll investigate and resolve them using your knowledge of website operations and collaboration with your direct manager.

Major Duties/Responsibilities:

1. Own the Amazon Customer Service Experience:

   • Ensure both 1P (first-party) and 3P (third-party) sites function seamlessly on a daily basis.
   • Address inbound queries, customer service calls, and associated administrative tasks.

2. Purchase Orders, Returns, and Chargebacks:

   • Manage purchase orders, returns, and chargebacks as needed.

3. Opportunities and Escalations:

   • Investigate opportunities for new customers and products, proactively escalating matters when necessary.

4. Enquiries, Orders, and Deliveries:

   • Handle customer enquiries, process orders, and manage deliveries.

5. Page and Product Management:

   • Collaborate with the ECOMM specialist to maintain accurate and competitively priced product databases.

6. Operational Assurance for Customer Order Processing:

   • Ensure smooth order and return processes:
     
     • Appropriately capture funds.
     • Correctly send orders to ERP (Enterprise Resource Planning) and WMS (Warehouse Management Systems).
     • Ensure timely order fulfillment and accurate email communication with Amazon.

7. Continuous Learning and Innovation:

   • Stay informed about Amazon trends, innovations, and emerging technologies to shape our future Amazon presence.

8. Cost-Effective Handling:

   • Deal with relevant enquiries, orders, and deliveries while minimizing costs.
   • Provide delivery dates, manage back orders, investigate complaints, prioritize customer needs, handle archiving and storage, and manage returned products.

9. Collaboration and Efficiency:

   • Work closely with team members to improve efficiencies and enhance our level of customer care.
   • Liaise with the sales team as needed.

Experience/Education:

• Previous experience with Amazon Seller Central or Vendor Central.
• Proficiency in Microsoft Excel.
• Experience with an eCommerce business that ships physical goods.
• Familiarity with ERP systems is a plus.
• Knowledge of soft goods and dancewear is advantageous

What's in it for you?

You be rewarded with an attractive salary along with excellent benefits package including hybrid working.

Interested?

Please call Michelle Topley on or email your CV to . Alternatively apply online.