Customer Service - Telephone Interviewer

Established in 1998 we are one of the UKs leading Life Insurance Brokers. We have featured in the Sunday Times Best Companies To Work feature and are very proud of our Trustpilot and Glassdoor reviews. Please visit https://www.lifesearch.com to learn more.

We have an exciting opportunity to join our growing telephone interview team on a hybrid basis in our buzzing central Leeds Office. This is a pivotal role for our business where you will be speaking to lots of people throughout the day to help them complete their Life Insurance application. Being able to build rapport with our clients whilst taking them through the detailed application is key whilst also achieving your targets and goals as set by your leader.

The role provides a £22,450 basic salary + 8% potential bonus + £3,000 late shift uplift (£25,450 late shift basic).

Our recruitment process.

I’m Rob and I will be managing your application. We understand looking for a job can be difficult, so we aim to give you a positive experience from the moment you apply. This starts with me, a real human reading and managing your application!

We will review your CV and notify you if you have been selected to progress.

If progressing, we will conduct a diary booked 20-minute telephone interview with you.

If that goes well, you will be invited to a one-hour face-to-face interview in our Leeds City Centre office where you will get a real feel for our culture.

Face to face interviews available during week commencing 4th and 11th March 2024 in Leeds.

We will give you prompt feedback following your interview.

Where possible we like to complete our recruitment process within 1 -3 weeks of your application date.

The role

You will be speaking with people who our Sales Advisors have already thoroughly communicated with to complete their application smoothly, professionally and to time.

You need to be confident and sensitive when discussing a client’s personal details, ensure all details are clearly passed across to the insurers on the application and to follow through with comprehensive notes on all our systems.

To manage your time well ensuring you are calling families at their requested times and completing their application within the scheduled time frame.

It is not a cold calling role. You will speak with clients by prearranged appointment to complete their applications.

Your diary will be busy with appointments scheduled every 40 minutes throughout your shift.

Two shifts available - Monday - Friday - Early - 9am - 6pm or Late - 12pm - 9pm (or a combination if preferred) You will also work every other Saturday morning.

What we need from You?

Exceptional telephone manner with the confidence to have detailed and personal conversations.

Superb listening skills.

Great time management to ensure calls are completed in the allotted time frame.

Great attention to detail.

Good IT skills to accurately log all call information on our systems.

The ability to understand and work within a complex regulated industry.

The desire to become an expert in your field of work.

We are not looking for any specific type of experience as full and ongoing training is provided. What is important to us, is a strong work ethic and your drive to achieve a high level of performance. Experience in insurance/financial services or telephone based customer service is advantageous.

What’s in it for you?

To work for a proven, stable, inclusive, fun and successful business.

£22,450 starting basic salary.

£3,000 late shift uplift.

8% Quarterly bonus on top of your basic salary

Great ongoing training and development with superb career opportunities.

Hybrid working after initial c6-week training period.

Income protection, Life Protection and Critical Illness Cover.

Other incentives like our fully expensed overseas trips.

Additional benefits from a leading employer.