Customer Service Team Manager

Adecco are currently recruiting for a Customer Service Team Manager for a Local Authority in the South London area.

• Customer Service Team Manager
• Public Sector - Local Authority
• Full-time position
• Monday- Friday, 36 hours per week
• Temporary role - 4 months with likely extension. Possibility of temp to perm in the future.
• £20.57 per hour PAYE/ £27.96 per hour UMBRELLA

*This will be a fully office based role. You will be based at Bernard Weatherill House 5 days a week.

Purpose of The Role:

• To be responsible for and develop an excellent customer centric advisory and information service to visitors, telephone callers and on-line customers, ensuring speedy access to council and partner services whether through the contact centre or face to face.
• Lead, performance manage, develop and motivate a team of Customer Service Advisers, ensuring that they deliver excellent services which have the customer at the heart of everything.
• To ensure that all departmental policies and procedures are fully complied with.
• To improve existing customer access channels to include digital solutions, online solutions web-services.
• To extend customer engagement activities and social marketing to develop the Customer Relationship Management in meeting customer service needs.
• Work with all services to improve the customer experience through innovative and creative service improvements.

Qualifications/ Experience required:

• Experience of performance management and team management
• Ability to build effective working relationships and inspire the confidence of elected members, business people, decision makers, community leaders and local people.
• Ability to plan, manage and monitor work programmes, to organise own and team's workload, maintaining high quality delivery, and achieving set deadlines and targets.
• A proven ability to efficiently develop, lead and manage a Contact Service
• Ability to coach and mentor employees
• Experience of working in a Contact Centre environment

*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*

Why work with Adecco:

* Up to 37 days annual leave (including bank holidays)

* Support program with 24/7 helpline

* Eye care vouchers

* Competitive pension scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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