Customer Service Team Manager - Spanish or Portuguese Speaking

Would you like to join a company nominated by Forbes as one of the top 500 companies in the World to work for? Do you want to start a career in a company that really makes difference? We are looking for a Spanish or Portuguese speaking Customer Service Manager to join a Global, award-winning company based in Watford. The Customer Service Manager will be overseeing a team of 15 Spanish and Portuguese speaking executives and must be able to speak English and either Spanish or Portuguese fluently. This position would suit someone who is committed, ambitious and looking to join a company who are well established in the market.

The company offer a generous benefits package including 30 days of annual leave + bank holidays, an annual bonus, private healthcare, and other financial allowances.

About the role: The Customer Service Manager will be responsible for a team of 15 executives. The role involves ensuring that support is provided to customers in an effective, timely and exceptional manner. The Manager is responsible for the team engagement and progression, ensuring that the team have the access to the resources they need to provide the exceptional level of customer service required.

The Manager works alongside the rest of the senior leadership teams within the business including working closely with 4 customer service managers in sister teams.

The office has great public transport links and free onsite parking so is suitable for any commuter.

The team work on a hybrid basis, Mon - Fri 08:30 - 17:00

Duties to include:

• Ensuring the team are delivering exceptional customer support through all communication mediums
• Analysing processes, planning, and implementing change
• Continuous improvement of procedures
• Create and analyse reports and present data
• Operational forecasting
• Developing members of the team through training
• Overseeing the recruitment of new members into the team
• Setting KPI's and ensuring team members achieve them
• Support the team to prioritise workloads
• Manage the implementation of new computer systems to improve ways of working

Candidate Requirements:

• To have Manager / Supervisor / Team Leader experience in an office-based environment
• To be fluent in English and at least one of the following languages - Spanish or Portuguese
• To have experience using CRM systems and be proficient in all MS Office programs including Excel
• Experience in people management, project management and change management
• Be a critical thinker and able to collect, process and analyse data
• Be able to lead a team effectively and strive to create a working environment where people thrive
• Be able to communicate effectively with stakeholders

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.