Customer Service Team Leader

Customer Service Team Leader

Are you a natural leader with a passion for delivering exceptional customer service? We are currently seeking a dynamic individual to join a company based in Warwick as a Customer Service Team Leader. In this role, you will play a crucial part in leading the Key Accounts Team, ensuring the smooth operation of our customer service processes.

Responsibilities of Customer Service Team Leader

• Lead and mentor a team of customer service representatives to provide excellent support to our valued customers.
• Monitor and manage orders, resolving any issues promptly and efficiently.
• Implement and review operational processes to ensure best practices are followed.
• Conduct regular team meetings to share updates, set goals, and provide support.
• Utilize company systems effectively to process orders accurately and in a timely manner.
• Communicate with delivery companies to track orders and provide customers with accurate information.
• Handle customer complaints and queries with professionalism and efficiency.
• Collaborate with internal teams and external partners to resolve issues promptly.
• Maintain clear communication channels with customers, escalating issues when necessary.
• Drive a customer-focused approach across all activities, ensuring outstanding service.
• Undertake administrative tasks as required, including responding to customer enquiries and processing orders.
• Contribute to continuous improvement initiatives to enhance overall customer satisfaction.

Requirements of Customer Service Team Leader

• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal abilities.
• Proven experience in customer service or a related field.
• Exceptional organizational skills with great attention to detail.
• Ability to work independently and manage time effectively.
• Resilient and able to perform well under pressure.
• Proficiency in using computer systems and software.
• Flexible and adaptable to changing priorities.

INDH