Customer Service Team Lead

We’re looking for an ASC Customer Service Team Leader to lead and manage a team within both corporate and ASC customer services to deliver an efficient, accurate and consistent level of customer service, ensuring that appropriate service delivery standards and procedures are implemented and maintained.

ASC Customer Service Team Leader
Location:           South West – Hybrid
Rate: £23 per hour Umbrella
IR35 Status:      Inside IR35

Your duties will include:

• Provide effective leadership and management to the Customer Service team for which you are responsible, by the recruitment, mentoring and management (including performance management, appraisal reviews etc.) of the staff reporting to the post, in accordance with the County Councils policy and procedures
• Planning and monitoring the provision of Customer Services delivery for the service area
• Deal with urgent and escalated queries and resolving customer concerns and informal complaints in line with the Corporate Complaints Policy
• Support the allocation of work within the team in response to customer contact demands
• Contribute to and support the development of the current customer service team practice and processes
• Undertake other duties related to the work of the organisations, as may be assigned, that are consistent with the nature of the job and its level of responsibility

Required skills and experience:

• Significant experience in Customer Service delivery within a Local Authority Setting
• Understanding of Local Government and the policy context within which it operates
• Significant experience of line management, delegation, supervision, and performance assessment
• Proven track record in managing work independently

If you’re interested, please send through an up-to-date CV then I can drop you a call to discuss further.