Customer Service Supervisor

We are currently seeking a full time, permanent, Customer Service Supervisor to join our small but busy client in Corby, Northants.

Overview

• Lead a small customer service team ensuring targets are met

Responsibilities

• Performance Management: Set and review daily targets, utilising call performance reports to drive sales
• Call Workflow Management: Ensure team adherence to call workflows, fostering customer relationships to encourage repeat business
• Promotional Planning: Devise and execute promotional weeks, including upselling strategies
• Data Management: Maintain high-quality information in the customer database
• Campaign Coordination: Efficiently manage customer marketing campaigns and implement internal campaigns to boost sales
• Complaint Resolution: Record and resolve customer complaints promptly and professionally

Administration

• Run daily call reports
• Follow company procedures and maintain accurate timesheets for payroll purposes

Skills

• Leadership: Ability to lead and motivate a team effectively
• Organisational Skills: Excellent time management and methodical approach with numerical proficiency
• Customer Service Background: Strong experience in telephone-based customer service
• Professionalism: Caring and professional demeanour, fostering a supportive team environment
• Team Collaboration: Collaborative team player capable of problem-solving and training
• Computer Skills: Competent with Microsoft packages and database systems

We invite candidates to apply who have held recent roles such as:

Call Centre Team Leader / Team Leader / Customer Services Team Manager / Customer Advisor /Call Centre Agent/ Call Centre Supervisor / Customer Service Lead / Inbound and Outbound Call Handling / Customer Care Team Leader / Assistant Team Leader / Team Manager / Customer Care Supervisor