Customer Service Specialist

This position is for a dedicated Customer Service Supervisor in the FMCG industry, based in Chester. The successful candidate will be responsible for leading a team in providing exceptional customer service and building strong client relationships.

Client Details

Our client is a renowned entity in the FMCG industry with a global workforce of over 1000 employees. With a growing presence in the UK, they are committed to delivering quality products and services to their customers.

Description

This exciting role will design, implement and lead the Customer Service process:

• In the early stages of the role you'll be working with global counterparts to capture and implement a process for the UK customer strategy (focused on complex manufactured products)
• Subject Matter Expert lead of SAP implementation
• B2B Customer Service management for customer journey - working with customers from Order through to Payment and supporting with all inbetween
• Forecasting customer requirements and planning of stock
• Work within the SLT to represent the customer in business decisions
• Longer term: to Recruit, supervise and lead a customer service team
• Maintain high levels of customer satisfaction
• Develop client service procedures, policies and standards
• Implement an effective customer loyalty programme
• Handle complex customer complaints and enquiries
• Conduct team meetings and provide performance feedback
• Prepare reports and analyse customer service data
• Collaborate with other departments to ensure seamless service delivery

Profile

A successful Customer Service Supervisor should have:

• Proven experience in a customer service team lead or leadership role
• Experience with implementing systems and processes
• Comfortable with system implementations or upgrades on SAP
• A real expert in managing order processing through to invoice queries for business customers
• Currently working for a household brand and working with retail customers would be advantageous
• Strong understanding of customer service techniques and standards
• Excellent communication and interpersonal skills
• A keen eye for detail and problem-solving skills
• A demonstrated commitment to providing exceptional customer service

Job Offer

• An annual salary ranging from £40,500 to £60,500
• A competitive benefits package including bonus, flexibility, travel and excellent holidays
• Modern, new office environment in Chester - North Wales
• This role may offer Hybrid options in the long term but will initially require onsite presence
• Opportunities for professional development and growth
• A supportive and inclusive team environment
• Opportunity to make a significant impact in the FMCG industry

If you are passionate about customer service and are ready to take your career to the next level, we encourage you to apply for this exciting opportunity in Deeside.