Customer Service Specialist

CUSTOMER SERVICE SPECIALIST

MONDAY - FRIDAY: 08.30 - 17.00

£25,000 PER ANNUM

People Solutions are working with a long-standing client in the manufacturing industry.

They are actively recruiting for Customer Service Specialists to join their Customer Service and Client Support Function on a permanent, full-time basis.

Benefits

• On site canteen
• Free Parking
• Full training programme
• Progression opportunities
• Modern working environment
• Company contribution pension
• Family orientated business
• Lots of incentives

Day to Day Duties

As a Customer Service Specialist your duties will include:

• To work to help identify, measure, and improve consumer touch-points with root cause analysis to help build a consumer-centric division
• To manage and resolve high level complaints across the department, whilst delivering excellent consumer experience
• To be the point of escalation from our aftersales service partner, ensuring the consumer and business needs are at the heart of the decision-making process
• The overreaching mission of the role is to help the brand be recognised as a leading supplier of British designed domestic appliances, that delight our consumers and customers

Essential Skills

As a Customer Service Specialist it is essential to:-

• Have Experience within a Customer Service environment
• Previous experience managing high level complaints
• Excellent telephone manner and attention to detail
• Ability to identify improvement opportunities to increase consumer satisfaction
• Very strong IT skills

Desirable Experience

It would be desirable if as a Customer Service Specialist that you:

• Were available to start as soon as possible
• Had a background or experience with white goods and home appliances

Training

Full Company policy and procedure training will be provided to successful candidates

Apply

Apply today by clicking below