Customer Service Specialist

Customer Service Specialist - Temporary Contract

Are you a motivated and customer-focused individual with strong administration skills? Do you thrive in a fast-paced and dynamic environment? If so, we have a fantastic opportunity for you to join a well-known company based in Newbury as a Customer Service Specialist.

Responsibilities:

• Responding to the needs of external/internal customers via telephone and email
• Processing orders and credits
• Arranging returns and collections
• Handling proof of delivery and pricing requests
• Handling incoming e-mails and calls
• Proactively communicating with internal and external customers
• Investigating and resolving invoice disputes
• Logging and following up on issue resolution and related communication
• Taking responsibility for executing tasks and supporting colleagues across multiple areas/processes and queries
• Working collaboratively with other functions and divisions on cross-functional or customer-specific topics

Requirements:

• Previous office-based customer service experience is essential
• Strong administration skills
• Excellent communication and interpersonal skills
• Ability to prioritise tasks and work in a fast-paced environment
• Customer-focused and motivated individual
• Strong attention to detail and problem-solving abilities

Salary and Benefits:

• Salary range of £24,000-£24,500 depending on experience
• Yearly company bonus
• 22 days annual leave + bank holidays
• Free on-site parking
• Free on-site gym
• Modern newly refurbished offices
• On-site canteen
• Prime Newbury location
• Company and team outings

This is a ongoing temporary contract starting as soon as possible. The role offers an hourly rate of £13-£13.50.

Please note that this position is based in Newbury and candidates must be willing and able to work in this location.

If you have the relevant skills and experience, we encourage you to apply today! Join our client's dynamic and customer-centric team. Adecco Newbury is handling the recruitment process, and all applications will be reviewed within five working days. Only successful applicants will be contacted within that time frame. Rest assured that your details will remain confidential and will not be shared with our client until you have given us your consent.

Apply now to kickstart your career as a Customer Service Specialist. We look forward to hearing from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.