Customer Service Representative

Are you looking for a position that offers hybrid working? Are you a friendly and customer-focused individual looking for a new opportunity?

Our client is seeking a Customer Service Executive to join their dedicated team. With a passion for providing exceptional service, you will play a crucial role in responding to customer enquiries and ensuring all administration is carried out accurately and on time.

For this role you will be able to work on a hybrid basis, based within the Aylesbury office one day a week. The role is on a temporary basis for a 12 month period, the working hours are full-time 9am - 6pm Monday to Friday, you will also be required to work one Saturday morning in four, in return you will get a day off in the week.

As a Customer Service Executive, your main responsibilities will include:

• Answering all incoming calls in a professional and efficient manner
• Making outbound calls for tasks such as missed payments, information gathering, and new client applications
• Responding to customer enquiries, ensuring accuracy and professionalism in all documentation
• Handling and attempting to resolve customer complaints
• Maintaining accurate client information using computer systems

To excel in this role, you should possess the following key skills and attributes:

• Effective questioning and listening skills
• Strong organisational and interpersonal skills
• Ability to work under pressure and meet tight deadlines
• Computer literacy, with proficiency in MS Office and strong keyboard skills
• Clear verbal and written communication abilities
• Ability to work independently as well as part of a team
• Proactive attitude and problem-solving skills
• Enthusiasm and passion for achieving positive results
• Ability to cope well under pressure with determination and perseverance

Desirable qualifications and experience include:

• Strong customer service skills
• Previous experience in a customer-facing role
• Proven track record of meeting performance targets
• Reliability and a sense of responsibility
• Flexibility to adapt to changing business needs

As an Adecco Temporary Associate you will have access to Adecco's Benefits portal. This is exclusive for Associate employees of The Adecco Group family of brands and offers employee discounts from high street retailers, well-being centre and access to employee recognition.

If you would like to find out more information about this position, please contact Adecco Aylesbury. Alternatively, you can apply via this job site.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.