Customer Service Representative

Customer Service Representatives

Based in Edinburgh

£12 per hour + holiday pay 

Reed Business Support are pleased to be working with a leading financial institution on a high number of Customer Service Representative roles. As part of a growth project, the client is looking to onboard candidates on an initial 6 month temporary basis with the opportunity to become permanent. The roles will involve a high-volume of telephony based customer service and could be the perfect opportunity for candidates looking to break into an office based environment. 

• Monday - Friday (9am - 5pm)
• Office based 
• Immediate start 

Key responsibilities: 

• Handling incoming calls from customers
• Answering queries related to life, pension, or investment policies (will be trained on one specific skill)
• Advising customers on any follow up actions
• Updating internal systems with logs and information about customer calls 
• Maintaining an strong knowledge of company systems and policies
• Providing excellent customer service 
• Ad hoc duties 

Person specifications: 

• Previous experience working in a customer service role - this can include call centre, retail, hospitality, or any industry where customer service is an important part of the job
• Excellent communication skills 
• A strong understanding of what good customer service means
• Good IT skills and ability to pick up new systems 

If this role sounds of interest, please apply now!