Customer service representative

We’re looking for an enthusiastic and motivated individual with a drive and determination to grow with us. Do you enjoy working in a fast-paced environment? Do you have empathetic customer service skills, providing brilliant service to every customer you speak to?

If so, we’d love you to apply for one of our exciting Customer Expert opportunities in our Home or Motor Customer Service Team

A bit about the job:

In this role you will be providing telephone support to our customers, processing and servicing their home/motor insurance policies, gathering the correct information professionally and efficiently. You will take time to understand the needs of our customers by answering a volume of calls, building rapport, and tailoring the product to suit their needs. You will need to be capable of utilising a range of systems simultaneously and work in a dynamic team.

Skills and experience we’re looking for:

• A great phone manner with the ability to build rapport and show empathy with strong communication, listening and questioning skills.

• Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.

• Ability to multitask with multiple systems whilst simultaneously supporting customers on the telephone.

• Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers’ journey.

• Previous Customer Service experience is desirable but not essential, full training will be given.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary of between £23,900 to £27,300(depending on skills, experience, and qualifications)

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work