Customer Service Representative

Overview:

Our client is one of the leading employers in the area and is seeking a Customer Service Representative. They offer professional & structured training & development opportunities, genuine career progression and a benefits package which is second to none. Opportunities to study for professional qualifications, including the CeMAP

• Based in Epsom
• Up to £25,000 + discretionary bonus
• 23 days holiday a year rising to 27 days + bank holidays
• Hybrid role after training
• Professional Study Support
• Free Parking

Job specification:

• Dealing with telephone calls and responding efficiently to enquiries
• Issuing relevant literature, illustrations and application forms to customers
• Proactively following up enquiries with a view to converting these into applications
• Responding to requests for progress updates from customers
• Producing regular ad-hoc management information reports
• Conducting account transactions for new and existing customers

Person specification:

• Must be educated to GCSE level 5 grade A - C (minimum C grade in both Math’s & English)
• Previous customer service
• Previous experience of handling incoming telephone calls
• A background in financial services, banking, insurance or similar would be an advantage
• Strong administrative and organisational ability and a keen attention to detail
• Confident, clear and professional telephone manner

Additional Information:

• Based in Epsom
• Up to £25,000 + discretionary bonus
• Hybrid role after training
• Pension Scheme
• BUPA Membership
• Professional Study Support
• 23 days holiday a year rising to 27 days + bank holidays
• Free Parking
• Social Events
• Staff monthly draw
• Perkbox
• Life assurance
• Income protection
• Season ticket loan
• Buy and sell holiday