Customer Service Representative

Call Handler/Scheduler
37.5 hours per week - this is based on 3 shift patterns of 07.45-16.15, 08.30-17.00 and 09.30-18.00.

Our client is looking for someone who has been in a "call-handler" role and is used to working with sometimes difficult customers. The successful candidate will be the first point of contact for all customers in connection with service calls; allocating these calls as necessary to specific engineers and ensuring that the computer systems used are actively and accurately updated.

It is essential that you have good command of the English language both verbal and written and good command of Office365. Good attention to detail is also required and the ability to work as part of a team.

Key Responsibilities include;
Answering phone calls from customers and engineers, logging service calls on in-house service software system, raising engineers calls on in-house service software system, raising work & access permits, updating of 3rd party electronic data systems and internal systems and tracking and resolution of client queries. You will raise Planned Preventative Maintenance calls when necessary and assist with general administration within the department.

Ideally, you will have experience of coordinating engineers diaries.

There is also a rota of 1 in 3 Saturday afternoons from 13.00-17.00 which is paid as overtime.

Salary £28,000.00 plus benefits and bonus.