Customer Service Representative

Customer Service Representative
Epsom
£24,000 - £25,000

Benefits:

• Scaled pension scheme - up to 16%
• Holiday allowance -23 days rising to 27 with service
• Parking permit for a local car park
• Discretionary bonus based on both the company & your performance
• Staff monthly draw, Perkbox
• Bupa Private Medical Insurance
• Bupa Cash plan
• Professional study financial support
• Volunteer day per year
• Life assurance - 4x salary
• Income protection
• Season ticket loan
• Hybrid working options
• Buy and sell holiday

Our prestigious client is currently seeking a Customer Service Representative to join their expanding team based in Epsom. The successful candidate will report to the Customer Service Manager, and will be a key member of the Customer Service team. You will ideally come from a process driven role that gives in-depth advice. Training on products will be given.

• Providing excellent customer service
• Undertaking general day to day administration.

Responsibilities

• Maintaining an up to date knowledge of all products and services offered by the company, its subsidiary and associated companies
• Answering customer calls and responding promptly, accurately and efficiently to all enquiries
• Promoting products and services offered by the company, its subsidiary and associated companies to existing customers
• Dealing with the despatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities
• Assisting in the administration of operations including the provision of any necessary statistical information
• Preparing and issuing standard or dictated letter responses to customers as appropriate, including researching and responding to enquiries
• Dealing with all administrative amendments relating to both customer details and account details, including address changes, applying notice requests, etc.:
• Assisting with all aspects of the Registration process in line with company procedures

Personal Specification

• Holds at least 5 GCSEs or equivalent (grades A-C, with a minimum C grade in English and Maths)
• Previous experience call handling and customer service experience.
• Excellent customer service and time management skills
• Organised and methodical with the ability to multitask, whilst being flexible and adaptable
• The ability to learn fast and is a keen team player
• Proactive, with strong attention to detail with a logical approach