Customer Service Representative (hybrid)

Kenneth Brian Associates are working on a fantastic opportunity for a company in central Epsom, who are looking for new members of their Customer Service team.

The company offer a competitive salary of up to £25,000 (depending on experience), plus excellent benefits, free parking and hybrid working options.

The role sits within a busy, friendly team who are responsible for ensuring that customers’ needs and expectations are met and exceeded.

Specific responsibilities include:

• Answering telephone calls from customers and responding to queries in a timely and efficient manner
• Carrying out a range of administrative tasks
• Managing and maintaining customer records
• Responding to emails accurately and concisely

To be considered, you will need to demonstrate the following:

• Educated to GCSE level (or equivalent), with minimum 5 grade A-C to include Maths and English
• Previous experience of Customer Service and/or Administration
• Ability to multi-task
• Confident and professional telephone manner
• Accuracy and attention to detail
• Strong customer service skills

Hours of work are on a rota between 8am-5.30pm Monday to Friday, with one Saturday a month 9am-12pm (paid as overtime).

Genuine opportunities for career progression are available for the right person.