Customer Service Representative - German Speaking

Customer Service Representative - bilingual (German and English)
Basingstoke - Hybrid working

Job Description:
We're in search of a bilingual (German and English) Customer Service Representative with a proactive attitude. This role involves being the main point of contact for European customers, processing orders, handling complaints, and coordinating with various teams to ensure customer satisfaction.

Responsibilities:

• Act as the primary contact for European customers, providing necessary information and support.
• Process customer orders, manage complaints, and handle requests for quotations.
• Coordinate new material requests and assist in administrative tasks for the Field team.
• Communicate effectively with customers and internal teams to meet their requirements.
• Optional participation in customer visits and public exhibitions.

Requirements:

• Previous experience in a similar role preferred.
• Proficiency in MS Office and experience with ERP and CRM systems required.
• Fluent in English and German (spoken and written).
• Ability to work under pressure, multitask, and prioritize effectively.

Benefits:

• Competitive salary package.
• Hybrid working model with one day per week remote.
• Early finish every Friday.
• Excellent company package.
• Free on-site parking and refreshments.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.