Customer Service Rent Officer

Do you have solid experience within housing, specifically within rent arrears? Are you a confident communicator who enjoys dealing with complex queries? If so, then we have the role for you!

Our client based in Bracknell are looking for a strong and confident communicator to come and join their team on a temporary basis for 12 weeks. You will act as the point of contact dealing with high complex queries and complaints from customers relating to service charges, debt, and evictions if necessary.

We are looking for someone who enjoys tackling problems whilst providing high customer satisfaction. It is essential to have previous experience working within property and rent arrears.

Responsibilities include, however are not limited to:

• Working alongside other departments managing compliance and complaints
• Manage all income recovery activity and carry out site visits in needed
• Action and resolve any customer queries
• Refer any customer queries to a specialist department If needed
• Provide benefit advice to customers such as processing claims
• Process transactions online
• Bring new ideas to the table on ways to improve customers experiences

Title: Customer Service Rent Officer - Temporary Position

Location: Bracknell, fully office based with free parking on the premises

Hourly rate: £13.65 per hour

Working Hours: Monday - Thursday: 9:00 am - 5:00 pm and Fridays 9:00 am - 4:30 pm, totalling 37 hours

Start/End date: ASAP for 12 weeks

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.