Customer Service & Renewal Insurance Advisor - £Up to £24000 - Liverpool or Edinburgh

Customer Service & Renewal Insurance Advisor - Up to £24000 - Liverpool

A superb opportunity for a Renewals & Sales Advisor has become available at this leading insurance provider.

The Job:

As a Customer Service & Renewal Insurance Advisor you will be responsible for the customer journey: in the first instance providing Customer Service, Renewal and Admin support connected to their insurance needs, be it by phone, in person, via post, e-mail, website or referrals, ensuring the Company and FCA rules and guidelines are followed whilst providing the best customer journey possible.

What you will do:

• Provide an excellent level of customer service (dealing with queries and administering policies) as a Renewal & Service Advisor offering support via the full range of Insurance products provided by the company in connection with customer requirements and needs for Adjustments, Renewals and Claims support.

• To provide a friendly and efficient service notifying customers of all relevant information complying with the company and FCA requirement.

• Plan and process renewals to efficiently control your own, and others within the teams, workload ensuring individual and company service standards are achieved.

• Plan and process mid-term adjustments and customer service queries to efficiently control your own, and others within the teams, workload ensuring Individual and company service standards are achieved.

• To achieve objectives of individual and team goals and to contribute to the team developing effective relationships internally and externally.

• Make a positive input into the team effectiveness, suggesting improvements to work systems and processes.

• Lead by example and be an active part of the team in achieving sales, renewals, service and admin goals • Ensure company brand materials and working space meet and exceed company presentation standards

• Keep your product and industry knowledge relevant and up to date by undertaking Continuous Professional Development

• Adhere to both Company and FCA rules and guidelines

• Any Ad-hoc duties that may be deemed relevant by management JPIS Renewal & Service Advisor

What you need to bring:

• Product knowledge and Industry Experience

• Customer Service Skills

• Results driven

• Teamwork, Organisation and Time-Management skills

• Oral and Written communication skills, IT literate Expected Behaviours:

• Have a customer focused approach

• To follow the firm’s policy on Treating Customers Fairly and the FCA Code of Conduct (COCON)

In the first instance please apply to this advert by forwarding your CV to MPJ Recruitment Ltd, where one of our consultants will be in contact. However, preference will be given to those who match the criteria and experience