Customer Service Planner Opportunities

Permanent - Full Time

We have an exciting opportunity for two Customer Service Planners to join us at our hub in Dartford.

About the Role

You will work with a team of planners to ensure all repair jobs have an allocated appointment in line with our Service Level Agreement, whilst liaising with Clients, Tradesmen, Supervisors and Managers. Using our MSi system, you will appoint jobs to operatives based on availability and skillset, ensuring customers are kept up to date on the status of their repair as well as booking follow-on jobs for operatives when contacted from site.

About You

Candidates will have strong working knowledge of Microsoft Office and excellent written and verbal skills, with previous planning experience within the repairs and maintenance industry, within Social Housing. Training on our IT system MSi will be provided.

Benefits

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.