Customer Service Operator

Are you a proactive and dynamic individual with a passion for providing outstanding customer service? Are you ready to take on a pivotal role where you'll play a vital part in ensuring the smooth flow of medical records for our valued customers? If so, we have the perfect opportunity for you!

I am currently recruiting for a Customer Service Operator for a well-established company based in Wokingham on an on going temporary basis, minimum 3 months.

Key Responsibilities:

Contact GP Surgeries: Proactively reach out to GP surgeries via phone and email to request medical records for our clients.

Follow-Up: Chase and follow up on outstanding requests to ensure timely retrieval of medical records, maintaining clear and detailed records of all communications.

Problem-Solving: Act as a liaison between our clients and GP surgeries to resolve any issues or discrepancies in medical record requests promptly and effectively.

Customer Communication: Keep our clients informed throughout the process, providing updates on the status of their medical record requests and addressing any inquiries or concerns they may have.

Data Entry: Accurately input and maintain records of all interactions and communications in our database systems.

Quality Assurance: Ensure the accuracy and completeness of medical records obtained, conducting quality checks and verifying information as needed.

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.