Customer Service & Operations Manager

This exciting new role is overseeing a medium sized Customer Services team based in West London. It involves Operational and logistical aspects and will also involve some transformation projects.

Client Details

The client is a medium sized FMCG business based in West London.

Description

The key responsibilities will include but not be limited to-

• Overseeing the day to day running of the medium sized CS team
• Setting KPI's and targets
• Creating a positive and inspired working environment
• Liaising with other departments and working collaboratively- especially with Sales
• Resolving issues and partaking in process improvement projects
• Working to SLA's and improving these
• Working closely with international operations and logistics
• Overseeing the logistical coordination aspect of the business
• Working on projects and CRM system changes

Profile

Key skills that are sought are-

• Similar experience in a previous role, Customer service team management of a small to medium sized team
• Knowledge of process improvement and working on projects
• An understanding of logistics
• A positive and can do attitude
• Excellent communication skills
• A collaborative and thoughtful way of working
• Solid knowledge of CRM systems and use within this environment
• Be resolution orientated
• Be resourceful and forthcoming

Job Offer

A permanent role, competitive salary and challenging, interesting role.