Customer Service Operations Executive

We are seeking a Customer Service Operations Executive with a passion for the aviation industry. This role is ideal for someone with an aviation management degree or similar qualification. The position offers comprehensive training and a competitive salary with a shift allowance post-training.

• Annual Salary: £22,000 - £24,000 plus shift allowance after training
• Location: Kingston 
• Job Type: Full-time, Shift Pattern (4 days on, 4 days off, 7am - 7pm)

• Gain a full understanding of client needs and set up flights accordingly.
• Follow standard operating procedures to coordinate flights with customers and airlines.
• Communicate flight schedules to clients and provide updates and changes as needed.
• Liaise with customers to obtain necessary documents for permits, such as AWB copies.
• Monitor the progress of all flights (Live & Ferry) to keep the customer informed.
• Identify situations that require escalation to the commercial team.
• Provide AWB stock and ramp handler details to clients as necessary.
• Obtain details of charterer’s appointed ground/warehouse handlers at both departure and arrival locations.
• Clarify customer responsibilities for ULD build break and cargo handling arrangements.
• Ensure timely delivery of cargo to the departure airport by liaising with clients about deadlines.
• Conduct flight watch for both live and ferry flights.
• Notify clients of any de-icing occurrences.
• Monitor and report on ULD returns.
• Request AWB reconciliation from clients.
• Perform other related tasks as required.

• Degree in Aviation Management or a related field is desirable.
• Strong understanding of the aviation industry and customer service operations.
• Excellent communication and coordination skills.
• Ability to follow standard operating procedures and work within a team.
• Proactive in monitoring flights and providing timely updates to clients.
• Capable of handling multiple tasks and working in a shift pattern.

• Competitive salary with additional shift allowance after training.
• Up to 12 weeks of comprehensive training provided (7am - 3pm, Monday to Friday).
• Shift pattern work hours offering a balanced 4 days on, 4 days off schedule.
• Opportunity to work in a dynamic and growing sector of the aviation industry.

To apply for the Customer Service Operations Executive position, please submit your CV and cover letter detailing your relevant experience and interest in the aviation industry.