Customer Service Manager

Customer Service Manager | M4 Corridor | Salary up to £55,000 plus benefits

Zachary Daniels are proud to be supporting a major company in their search for a Customer Service Manager to support the service strategy for the business across the M4 Corridor.

Our client is a market leader in their industry and are recognised for delivering a high level of service and products to their customers. If you want to join a company that is passionate about their customers and really looks after their teams then this is the role for you.

Key accountabilities of the Customer Service Manager role

• Implement high standards of processes and procedures
• Manage complex or escalated customer complaints through to resolution
• Use continuous improvement to implement learnings
• Communicate and influence at a senior level with strong stakeholder management skills
• Drive performance within the team
• Continuously build strong relationships

About you

To be successful in our clients Customer Service Manager role you will need:

• Experience in leading customer service teams
• Understanding of the impact on service for the wider business
• Excellent people leadership skills with the ability to lead change
• Self-motivated, ambitious and determined
• Track record of achievement and success

This is a fantastic role for an established Customer Service Manager who thrives when delivering results through their team and wants to make a real positive impact on the company.

Please apply with your most recent CV.

BBBH30486