Customer Service Manager

We are seeking a dedicated Customer Service Manager to lead our Secretarial & Business Support team. The successful candidate will manage and improve customer service procedures to enhance the client experience and satisfaction.

Client Details

Our client is a leading player in the recruitment consultancy industry, with an established presence in London. They have a large workforce, providing services across various sectors and are reputed for their strong commitment to quality and excellence.

Description

• Manage and lead the Secretarial & Business Support team
• Develop and implement customer service policies and standards
• Handle complex customer service issues
• Train staff to deliver exceptional customer service
• Contribute to business development and company growth
• Maintain a deep understanding of the recruitment consultancy industry
• Ensure customer satisfaction and loyalty
• Regularly report on team performance and customer feedback

Profile

A successful Customer Service Manager should have:

• A degree in Business Administration or relevant field
• Proven experience in a customer service leadership role
• Strong understanding of customer service techniques and strategies
• Excellent interpersonal and communication skills
• Proficiency in using customer service software and databases

Job Offer

• A competitive salary range from £36,000 to £44,000 per annum
• An opportunity to work and grow in the recruitment consultancy industry
• A thriving work culture that values teamwork and innovation
• Generous holiday entitlement

We encourage all candidates who meet the above criteria to apply. This is a fantastic opportunity to contribute to a successful team in a leading recruitment consultancy firm in London.