Customer Service - Luton Train Station

JOB OVERVIEW

We are currently recruiting Gateline Assistants to deliver a safe, attractive retail station environment, participating in the safe running of trains and a safe station environment by complying with the Rule Book and local safety directory, promoting all relevant marketing literature and service information and providing the highest possible standard of advice, information and service to our customers. An awareness of Ticketing & Settlement Agreement and Station Access Agreement as far as they affect the station operation

MAIN DUTIES AND RESPONSIBILITIES

This role will include a variety of tasks including the following:

Comply with all safety requirements as defined, ensuring personal safety and that of others at all times.
Communicate effectively with other staff and customers in the interests of safety and customer service using information systems as supplied.
Respond to customer requirements and generate solutions by carrying out the Customer recovery policy, keeping business needs in mind.
Report delays, irregularities, equipment failures or any incident affecting, or which may affect, the safety of the line or service to the customer.
Carry out emergency procedures as locally specified & a note in Station Log Book while you resume duty.
Ensure currency of all Rules, Notices and Retail circulars and publications that may affect your working environment or product knowledge.
Carry out general cleaning duties in accordance with laid down schedule on Gated Area & surrounding with Gate Bin too.
Ensure that ticket gates are functioning correctly
Actively check tickets
Actively comply with the detail of the Security Advice Booklet and local security arrangements.
Qualifications and Experience

Essential:

Written Communication - Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.
Oral Communication - speaks clearly, fluently and in a compelling manner to both individuals and groups, holds others attention when speaking.
Experience in the Rail industry
Must live within reasonable distance of work location and able to demonstrate they can travel to location of work for prompt start to the shift.
Desirable:

Resilience - Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control.

COMPETENCIES

Personal Attributes:

Customer Service Orientation - Proactively seeks to service and help the customer and is empathetic towards customer needs; listens and gets on with them. Actively works towards customer recovery.
Flexibility - Successfully adapts to changing demands, conditions and scenarios. Will be Trained as per client Contractual requirements with Gateline & Competency Card to work at ATG with Health Safety Procedures.
Please send an updated CV only email applications will be considered.

Payment

PAYE: £13.15 p/h

Umbrella PAYE: £16.55 p/h

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