Customer Service Host

Posted 25 April by Irlam Associates
£12.00 per hour
Bristol , Avon
Temporary, full-time
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Posted by Irlam Associates
  • DBS Check required
  • 5 year check required
  • 4 on 4 off
JOB TITLE: Customer Service Host

LOCATION: Bristol Airport 
 
SHIFT PATTERN: 4 on 4 off, shift times will be dependent on operational requirements
 
PAY RATE: £11.92 per hour!
 
Main Duties & Responsibilities:
To greet all passengers at the host desk ensuring that high standards of service are maintained. The Host should ensure that they provide all passengers with personable service, assessing requirements of the passenger and allocating a Customer Care Agent (CCA)

To attend the host desk (either landside or airside) meeting and greeting the passengers from point of notification upon arrival.
  • Ensure that all passengers are booked into the tracking and allocation (Inform) system.
  • Ensure all jobs are allocated to the CAA’s mobile device (PDA)
  • Ensure full customer service is provided to all PRM’s at each hosting point.
  • Ensure you fully adhere to the SLA times for all passengers both landside and airside.
  • Expedite a smooth transfer throughout the terminal.
Benefits
We’re proud to offer a great range of benefits including:
  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
  • Mental Health support and Life Event Counselling
  • Get Fit Programme
  • Financial and legal support
  • Cycle to work scheme
  • Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work
  • Support: Online chat or telephone service for urgent support in a crisis

Reference: 52532851

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