Customer Service Host
Posted 25 April by
Irlam Associates
- DBS Check required
- 5 year check required
- 4 on 4 off
LOCATION: Bristol Airport
SHIFT PATTERN: 4 on 4 off, shift times will be dependent on operational requirements
PAY RATE: £11.92 per hour!
Main Duties & Responsibilities:
To greet all passengers at the host desk ensuring that high standards of service are maintained. The Host should ensure that they provide all passengers with personable service, assessing requirements of the passenger and allocating a Customer Care Agent (CCA)
To attend the host desk (either landside or airside) meeting and greeting the passengers from point of notification upon arrival.
- Ensure that all passengers are booked into the tracking and allocation (Inform) system.
- Ensure all jobs are allocated to the CAA’s mobile device (PDA)
- Ensure full customer service is provided to all PRM’s at each hosting point.
- Ensure you fully adhere to the SLA times for all passengers both landside and airside.
- Expedite a smooth transfer throughout the terminal.
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counselling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access to Lifeworks, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
Reference: 52532851
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'