Customer Service Expert

Kick Start Your Customer Service Career with Aviva

Customer Service Expert (Inbound calls and Administration) - Starting salary between £24,200 - £27,300 (depending on hours, location, skills and experience) plus additional benefits

Our standard full time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £31,200.

Location: this role is minimum 3 days per week in our Sheffield office

Allocated shift pattern between 08:00 - 17:30 Monday - Friday

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!

A bit about the job:

We want you to provide the very best service with performance measured in line with Aviva’s values; Care, Commitment, Community and Confidence. In other words, it’s the quality of the personalised service you provide that we’re interested in. There is a lot to learn but don’t worry, through great training and coaching you’ll be well prepared to support the needs of our customers and financial advisers.

You will be part of our Platform Organisation, providing telephony, admin and digital support in an expanding area of Aviva. Our great team of customer experts provide support across our Pension, ISA and Investment portfolio products.

But don’t worry about the product, it’s the care that you can bring to our customers that we are interested in the most!

Our products are technical - there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers with their complex queries.

Skills and experience we’re looking for:

• Ability to work at a fast pace and with high volumes whilst maintaining accuracy and attention to detail

• Excellent communication skills (both written and verbal) and relationship building with customers and colleagues

• Ability to follow processes and procedures, to manage your own workload effectively and identify opportunities for improvement

• Good computer skills & working knowledge of Microsoft applications, particularly Excel and OneNote are essential for the role

• Experience within a financial services environment (would be advantageous), ideally with a good understanding of our products