Customer Service Executive

£28,000 - £30,000pa hybrid

An opportunity has arisen for a Customer Service Executive to join one of the largest and most experienced capital market conferences and events business.

As a Customer Service Executive, you will be the frontline representative, responsible for ensuring an outstanding customer experience. You'll interact with our clients daily, addressing inquiries, resolving issues, and providing support. You will be responsible for running registration at events, setting up events on internal systems and liaising with the wider event team for the smooth operation of projects.

Key Requirements:

• Setting up events on CRM and platforms in collaboration with event and finance teams as well as, testing data flows, platform usage and fault finding technical issues
• Supporting delegates through their booking process where required
• Invoicing, credit control and refunds processing for delegate and sponsorship sales
• Managing the end-to-end customer service function per event
• Sourcing & liaising with on-site registration companies for events through to implementation
• Processing visa applications for overseas delegates
• Prep all registration admin pre-event and reconciling all registration admin post-event
• Ensuring compliance with Trade Sanctions and VAT requirements
• Working with tech and IT for continuous system improvement

Key Skills:

• Minimum 2 years’ experience in a customer services administrative environment
• Able to work with minimum supervision to strict deadlines and remain calm under pressure
• Competent in processing large amounts of data quickly and accurately
• Deep knowledge and experience using Salesforce
• First-rate computer skills and competence within Microsoft Office
• Proven ability to work well within a team
• Experience of working in a fast-paced environment
• Experience in planning and organisational skills
• Strong multi-tasking and prioritisation skills and able to work on several projects simultaneously.

You will receive a competitive salary as well as other benefits, including pension, private medical insurance, paid holidays and other discretionary gifted days.

Access to LinkedIn learning for continual personal development opportunities

We offer hybrid working arrangements (with attendance in the office a minimum of once a week) and place a strong emphasis on a good work/life balance.

Please note, due to the volume of responses we receive, if you do not hear from us within 14 days, then on this occasion your CV was unsuccessful.