Customer Service Executive

The Role: Client Services Account Executive £25,000 - £30,000 Southend Based.

Are you looking for an employer who values the work that you do, and one who will invest time in your long-term development? If so, please read on…

We are looking for a confident communicator with a Customer Service background in Print or Marketing to join a well-established design and print organisation in the city of Southend on Sea, Essex.

Why apply?

You will be joining a well-established business specialising in the design and production of high end direct marketing material, including complex print projects for a growing range of blue-chip clients. What’s more you will be fully supported by a long serving team of experts who are passionate about what they do. In a nutshell, your next move could be the best career move you have ever made.

The Package

• Full-time role, 37.5 hours P/W, Mon-Fri 09:00-17:30
• Salary is negotiable subject to experience and starts at £25,000 - £30,000
• 20 days holiday in the first year increasing to 25 days in year two
• Private pension with 3% and 4% contribution
• Full training and support
• A great place to work with a long serving team
• Free parking
• Free refreshments
• Long term career opportunity
• No micromanagement!

We are looking for:

We want an enthusiastic Customer Service Account Executive to join the existing Client Service Team. Someone who is personable and punctual with the ability to work under pressure.

You will also need excellent communication skills as you will be responsible for the first line management of your own key accounts and the associated administration via print related software called Accura (training will be provided).

Please note we are ideally looking for someone with a knowledge of the print or marketing industry.

What you will be doing:

• Providing accurate estimates for new enquiries
• Liaising with the production team providing feedback on delivery times to your clients
• Giving clients practical advice to help promote the company’s services whilst offering best value
• Administrate and process client requirements and produce detailed job/production sheets, overseeing the progress of the design and print journey from inception to delivery
• Ordering of materials to compliment the production process
• Prepare completed orders for invoicing
• Building consultative relationships with your clients based on knowledge and trust
• Helping the Customer Service Team and Managers as needed (be a team player)

If you are interested in finding out more about this excellent opportunity, please apply now!