Customer Service Executive

Claims Consultant - Customer Service Executive

The role of Claims Consultant, reporting to the Member Services Manager, is to assist with the day to day running of the Claims Team, delivering high quality service to their customers through all the facets of the claims processes.

You will assist to achieve its new business and retention targets by providing customer service excellence. Claims processes should be performed competently, accurately, professionally, time efficiently and with an attention to detail in all areas.

Duties include:

Providing professional and friendly telephone based assessments and authorisation of claims

Providing written confirmation of claims decisions and notifications

Dealing with invoice payment queries

Provide customer service excellence to clients by communicating clearly and professionally by phone and in written form

Work to build professional relationships and team spirit with your peers and colleagues.

Support other members of your team with training and development to work together to achieve team goals.

Be trained in other departments’ processes and assist with other team duties as and when required

Undertake general office duties from time to time when required.

Knowledge, Skills and Attitude

Customer service & claims handling experience preferable but not essential

Use of concise, clear and appropriate language
Numeracy and literacy
Listening and responding effectively
Reasoning and ability to identify possible problems
Able to build rapport and successful relationships
Empathetic; able to identify, understand and respond to

This role comes with excellent benefits including bonus and much more

They will be moving to Croxley Business Park in June

For more information please contact Charmaine