Customer Service Executive

Freightserve recruitment are looking for a Courier Customer Agent for a major freight Forwarder based in the Feltham, Middlesex area.

BRIEF OVERVIEW

This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services.

To meet customers’ requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company

KEY TASKS

Timely and effective communication with Customers, partners &internal departments via e-mail & telephone.

Updating / Verifying the in-house system with customer booking details.

Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.

Effective monitoring to ensure deliveries are completed within the agreed timelines.

Ensure that all Delivery and Collection consignments are conforming to correct information.

Pro-active problem solving with customers and colleagues when issues arise.

Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.

Provision of PODs to meet customer requirements where necessary.

Provide KPI and reports both externally and internally where required

Resolve Credit Management Queries where necessary.

General Day to Day administrative duties.

SKILLS AND QUALIFICATIONS

Be Customer focused with dedication in your service delivery to meet Customer needs.

Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.

Be reliable with the ability to multitask and have strong problem-solving skills.

Strong attention to detail, accuracy and numeracy.

Excellent IT skills with the ability to learn new systems quickly as required.

Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner.

Knowledge of the freight transport industry.

A professional working environment

Hours: Monday - Friday 0900 - 1730

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.