Customer Service Executive

Posted 9 April by Dynamite Recruitment Solutions Ltd
Salary negotiable
Portsmouth , Hampshire
Permanent, full-time
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Posted by Dynamite Recruitment Solutions Ltd
Customer Service Administrator

Portsmouth
£25000 plus a 5 % bonus
Plus fantastic benefits which will include the following 

Hybrid working; This position will allow you to work 2 days at home and 3 days in the offices 

Location :Portsmouth

Salary : £25000 plus an opportunity to earn an additional 5% 
Plus Fantastic benefits which include the following :
Hybrid working 
Pension - up to 15% contribution 
Employee car scheme 
well being hours 
Employee car scheme 
Gym memberships 
Car schemes 
Holiday of between 25 and 30 days dependant on level of service 
Enhanced maternity , paternity and premature baby leave 
Learning hours
And several more 
 
Hours :Monday – Friday, 37.5 hours and you will need to be flexible  between the hours of 8am and 6pm
 
Dynamite Recruitment are pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced Customer Service Advisor to join the business.

This is a varied position where 80% of your enquiries will be email led the other 20% will be telephone based and no two enquiries will be the same .

 As a Customer Service Administrator you will be responsible for 
  • Assist customers with various enquiries via email and on the telephone
  • Managing business customer relationships 
  • Handle general customer communication from the initial point of contact through to completion
  • Manage complaints where required 
  • Liaising with third parties and internal departments to support each customer enquiry 
  • Transfer calls to relevant departments 
  • Complete lots of administrative tasks
  
Experience required 
  • Previous telephone based customer service experience ideally 
  • Strong communication skills and experience
  • Ability to work under pressures 
  • Good administration skills and experience
  • Ability to multi task and organise your workload
  • Have the ability to multitask and spin lots of plates whilst working to deadlines.
  • Good knowledge of Microsoft Office, particularly Excel and Outlook

If this sounds like your next role, please get in touch with Fran Curtis at Dynamite Recruitment on

Reference: 52444090

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