Customer Service Executive - £22k - £23.5k (25k OTE)

Customer Service Executive - £22k - £23.5k (25k OTE)

Mon-Fri (in office)

Free on-site parking.

25 holidays + bank holidays.

Company social events & employee incentives.

Incentive trips abroad.

Employee healthcare membership.

Manchester Staff is working with a well-established company looking for a dynamic & outgoing executive to add to their successful customer service team. They prioritise great communication & eagerness to learn over experience. If you are looking for a fun place to work that rewards their employees, this is the place to be!

The successful candidate will be responsible with communicating with inbound customers, ensuring that they are dealt with in a proper & enthusiastic manner. The ideal candidate will become part of a fun, competitive, team culture. Our client are focused on rewarding hard work through employee incentives, trips abroad & company social events. The Customer Service executive will be the face of the company on the phone and will be responsible for helping inbound customers & dealing with enquiry emails in a timely manner.

Responsibilities

• Communicating effectively & professionally to inbound customers.
• Dealing with customer support emails & proactively answering the phone.
• Adhering to compliance requirements daily.
• Meeting deadlines and ensuring all enquiries on your desk are dealt with on time.
• Building rapport with customers & other departments within our client’s organisation to ensure customers receive the best possible service.
• Using CRM software to update customer profiles & note outcomes of phone calls.
• Taking responsibility for your own work by meeting deadlines & ensuring all work is completed by the end of each day.

Please send your CV for immediate consideration either by clicking apply now or sending directly.

This is an immediate requirement with interviews taking place over the next week.

Manchester Staff operates as an employment agency and employment business. No terminology in

this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to

accept applications from persons of any age for this role. By applying for this role, you accept our

Terms and Privacy Policy which can both be found on our website. We take the security of personal data very seriously and by applying for this role you consent that we may hold your personal data on

our database (CRM) for the purpose of finding jobs that could match your skill set. If we become

aware of any other opportunities that could be of interest to you, we may let you know by either phone, email, or SMS.

About Manchester Staff:

Manchester Staff are a specialist recruitment business focused on delivering highly experienced and reputable permanent staff to local businesses.

We can offer:

- Free support and advice to help you with your job search.
- Full interview support including a pre-interview call with a specialist consultant and coaching on interview tips and techniques.
- After placement support.