Customer Service Executive 12 Month FTC - The Helm

Purpose of the Role

To be the first point of contact for tenants, and to be responsible for day to day running of the front of the house and the rest of the development. Working closely with the team and to co-ordinate various tasks. To deliver first class customer service to tenants and all visitors. To support Building manager on administrative tasks as well as general property and facilities management, and H & S compliance.

• To assist in the day to day runnings of the building, reception desk and managing resident expectations
• Greeting and welcoming tenants and their visitors
• Receiving and organising post into relevant post trays
• Assisting building manager in administrative duties
• Maintaining a well presented reception area
• First point of contact for commercial tenants, then to be raised with Building Manager
• Maintaining high security standards at entry and exit points, ensuring all visitors/contractors are accounted for.
• Ensuring communal areas and available units are well presented and appealing to prospective tenants at all time
• Co-ordinating contractor access and defect repairs, logging issues and following up until completed
• Carrying out regular inspections of communal areas and units
• Organising minor works for tenants and co-ordinate it with MO
• Completing check in and check out reports;
• Work alongside the BM to ensure H&S statutory requirements are meet across the development
• Any other duties appropriate to this role, as required from time to time.

Key Responsibilities

• Deal with all day to day enquiries, resident queries, viewings, parcel collection
• Assisting in inventories, check out reports, co-ordination of daily running of the building
• Daily building walk and spot check of all required areas
• Co-ordinating contractors access to units with tenants
• Administrative support for tenants and colleagues
• Issuing key fobs and registering new users
• Updating Data station
• Raising jobs on Elogs

Skills, Knowledge and Experience

• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Ability to work in the team

Working Hours - 5 days a week Monday – Friday 8am – 5pm – 1 hour for lunch.

FTC for 12 months. 

Salary - £25,000 + up to 10% discretional bonus 

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Please see our Benefits Booklet for more information.