Customer Service Coordinator

Customer Service Coordinator | Brentwood, Essex

Permanent Position | £30,000 per annum

Join our client's dynamic and successful team as a Customer Service Coordinator!

Our client, a professional and thriving business located in Brentwood, is seeking a passionate and dedicated Customer Service Coordinator to become an integral part of their team. If you have a knack for providing top-notch customer service and enjoy working in a fast-paced environment, this is the perfect opportunity for you!

Responsibilities Include:

• Log and efficiently handle incoming calls and emails from valued customers in our customer service system.
• Ensure the appropriate allocation of tasks to our exceptional customer support operatives, site teams, and contractors.
• Create and distribute weekly reports, demonstrating your meticulous attention to detail.
• Collaborate with various departments, fostering strong working relationships to deliver seamless customer experiences.
• Oversee the work of contractors, identifying and escalating any issues to our Head of Customer Service.
• Keep customers informed at all stages of their queries, maintaining reasonable timescales and delivering exceptional communication.

What We Offer:

Convenient on site parking

Only a 15-minute stroll from Brentwood train station for easy commuting.

Healthcare and pension scheme, ensuring your well-being and financial security.

Generous 26 days of holiday, plus Bank Holidays, for a perfect work-life balance.

Exciting opportunities to grow and develop within our organisation.

Desired Skills and Qualifications:

• Excellent communication skills, both written and verbal, to engage effectively with our valued customers and colleagues.
• Strong organisational abilities, with a keen eye for detail and the ability to multitask in a bustling work environment.
• A proactive mindset, always seeking to improve processes and exceed customer expectations.
• Prior experience coordinating customer service activities is advantageous but not essential, as we will provide comprehensive training to the right candidate.

Don't miss out on this exciting chance to join our fantastic team as our Customer Service Coordinator. Submit your CV today, and let's embark on a journey towards excellence in customer support together!

At our client's organisation, we celebrate diversity and are committed to creating an inclusive and supportive work environment. We encourage applications from all qualified individuals, regardless of race, gender, disability, or age.

Join our dynamic team and make a difference!

Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.