Customer Service Coordinator

A Customer Service Coordinator role has opened working for a leading facilities management company. The role requires a strong communicator who can efficiently handle customer queries and provide exceptional service.

Client Details

The company is a well-established facilities management business, employing over 500 people. Located in Altrincham, this organisation is renowned for its commitment to outstanding customer service and its supportive, team-oriented work environment.

Description

• Responding promptly and professionally to customer enquiries
• Resolving customer complaints in a timely and satisfactory manner
• Coordinating with other departments to resolve customer issues
• Maintaining customer records by updating account information
• Keeping track of customer interactions and transactions
• Providing feedback on the efficiency of the customer service process
• Preparing reports on customer interactions and satisfaction
• Contributing to team effort by accomplishing related results as needed

Profile

A successful Customer Service Coordinator should have:

• Strong communication skills with a customer-focused approach
• Proficiency in using customer relationship management software
• A knack for problem-solving and the ability to handle difficult situations
• Excellent organisation and multitasking skills

Job Offer

• Salary £24,000 per annum
• An engaging work environment in Altrincham
• Opportunities for personal and professional growth
• A supportive team culture

If you're passionate about customer service and ready for a challenging yet rewarding role in the Facilities Management industry, we invite you to apply for the Customer Service Coordinator position.