Customer Service Coordinator

We're looking for a Customer Service Coordinator to join a local company based in the heart of the Maylands estate in Hemel Hempstead on an initial ongoing temporary basis but with a view to moving into a permanent role in the near future if desired.

This is a very successful local company and team that are fully of energy, positivity and an extremely supportive culture - They're also an Employee Ownership Trust which means they are all individually invested in the future of the business, it adds to the positive culture of the business and also means they have added benefits to working with them down the line.

Within this role you would be speaking to their customers via phone, email and webchat and you'd be processing orders and doing the administration side of things for new customers and clients.

This role could either lead into a long term and permanent coordinator role within the team, but for a high-flyer wanting a career, there's going to be huge opportunities in this team and new ones as part of their growth to step up into assistant manager and management level roles on this career path.

This team operate Monday to Friday, 8.30am to 5pm and are fully office based in the Maylands area.

Paying an hourly rate of £12.50 to £13.50 per hour + holiday accrual and will be weekly pay every Friday - This is to match the permanent starting salary of their coordinator level roles which would be up to £26k starting, including benefits and a quarterly bonus AND annual profit share scheme.

What to expect day to day:

• Providing support for the company's customers and partners via phone, email, and webchat.
• Day to day management, co-ordination, administration, ordering and provisioning of company products/package offers.
• Assisting with technical support and faults.
• Being responsible for administration on the company's Inhouse systems and supplier portals.
• Processing new customer orders and client upgrades on the system
• Providing general administration support to the wider team

What do we need from you:

• Providing support for the company's customers and partners via phone, email, and webchat.
• Day to day management, co-ordination, administration, ordering and provisioning of company products/package offers.
• Assisting with technical support and faults.
• Being responsible for administration on the company's Inhouse systems and supplier portals.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.