Customer Service Coordinator

• Prepare and process customer quotations and orders with accuracy and efficiency.
• Act as the customer’s internal advocate, managing expectations and communicating effectively in common language.
• Answer customer queries promptly and liaise with internal departments to resolve issues from start to finish.
• Take ownership of identified customer accounts, including the handling of any incoming complaints.
• Check technical information and pricing against data sheets and costing models.
• Maintain meticulous records and process information in line with regulatory and company standards.
• Embrace ‘Customer First’ values to enhance the customer service experience at every opportunity.
• Handle queries while working towards departmental KPIs in a fast-paced environment.
• Report any customer or system issues to the Regional Accounts Team Leader promptly.
• Collaborate with Marketing, Technical Services, Operations, and Manufacturing to coordinate and drive activities.
• Serve as a point of escalation for customer liaison on behalf of the department/customer.
• Contribute to continuous business improvement processes and the achievement of business objectives.

• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and work under pressure.
• Strong organisational skills and attention to detail.
• Proficiency in using CRM systems and Microsoft Office Suite.
• A proactive approach to problem-solving and continuous improvement.

• Competitive salary.
• Opportunity to work in a dynamic and supportive environment.
• Exposure to various departments and collaboration opportunities.
• Potential for a permanent placement

To apply for the Customer Service Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.