Customer Service Coordinator

Are you passionate about Customer Service, getting things right first time and enjoy learning about your customer and products to really add value to the service you offer.

As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by putting yourself in the customer's shoes and investing time to understand their business and how we can support their projects and goals, both now and in the future.

PAM are part of Saint-Gobain UK & Ireland and is the premier supplier of ductile iron products and solutions to the UK's key utilities, telecoms, highways, civil engineering and construction industries.

This role can be worked on a hybrid basis with two days in the office required per week. PAM also offers an early finish once a week at 1.30pm.

What we're looking for:

At PAM we "show we care", we "make it happen" and we "be our best". These values run through our business in everything we do. To live these values in the customer service team you will be customer centric and put yourself in the customer's shoes, go the extra mile and get it right first time to make it happen and be driven by continual improvement, learning and development to be your best self.

Previous experience is not as important as the following:

• Strong communication skills to harvest business relationships
• Inquisitive and invested in understanding the business, products and your customers so we can add real value
• High attention to detail to get it right first time
• Digital competency to pick up new systems
• And the ability prioritise tasks to meet varied demands

What you will be doing:

You will be our customers main point of contact and communicate with them on daily basis on the phone, via email or EDI when they order online. You will truly understand your customer's needs, so you can give relevant and expert product guidance, common sense check their orders and make sure we get it right first time. Day to day you will be liaising with multiple departments to make sure we can fulfil our orders and keep customers informed regarding lead-time, despatch, and after-sales queries spotting areas to improve on as you go.

Your role will involve:

• Expertly developing customer relationships and investing time to understanding their needs.
• Processing and managing orders from our customers from stock orders to more complex and bespoke orders ensuring we get it right first time.
• Liaising internally with all departments from logistics and sales to technical and finance to assure that all variables in a customer's order run smoothly and aftersales is effective and efficient.
• Responding to any customer complaint with empathy, ensuring all details of the concern are captured, logged and actioned, learning from any errors we made.
• Look for ways to continually improve customer experience and engage in team initiatives aimed at working better together.

Is this job for you?

Are PAM and Saint-Gobain inclusive employers?

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments.

Our standard working pattern is 8.30am-5pm Monday to Friday with an early finish at 1.30pm each week. If you need more flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you